It’s become formulaic. A crisis hits, a CEO or other leader acknowledges a problem, apologizes and then all is expected to be well. The problem: Many apologies come off as disingenuous. The words are spoken but the sincerity is absent. Geoffrey Nunberg of NPR explains.
Share and Enjoy:
These icons link to social bookmarking sites where readers can share and discover new web pages.
This entry was posted
on Saturday, January 20th, 2007 at 3:18 am and is filed under apologies, crisis communications, npr, public relations.
You can follow any responses to this entry through the RSS 2.0 feed.
You can leave a response, or trackback from your own site.