- This is a double whammy: iPhone users are described as shocked and take matters into their own hands when they receive box-sized bills for their iPhone usage–airtime and Web time. AT&T’s response: this is standard billing practice. Consumer responses: Post a video on Youtube. Both reactions are ridiculous. Consumers know what they are getting. I am very used to scrolling through online ‘agreements’ and clicking the ‘I agree…’ box. My laziness will not be a substitute for later bewilderment, though. For the record: My Verizon bill is normal and (usually) acceptable. My Internet service for my phone is unlimited and no record of my surfing activity is included in my bill. It’s a sensible policy.
- The Bush administration needed better PR advice. It’s possible. Yet, solid practitioners know that PR advice can only go so far when the leader knows best. In other words, surrendering to the realities of groupthink may be the necessary survival strategy for those looking further into the horizon.
- Surprise, surprise: Consumerist notices that organizations are editing Wikipedia entries, and the businesses are doing it anonymously.
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