Browsing Category »apologies«

Brand Crisis Revisited: The silence of the crisis police

July 29, 2010

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Allow me to indulge in a fanciful scenario. You are a maker of product X. Out of the blue, it comes to your attention that your product is being accused of causing the deaths of those using the product. You look into it, but you can’t confirm that is actually the case. Reports of deaths [...]

A rare moment in journalism history

October 2, 2009

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I vividly remember my journalism professor tell us undergrads in the early ‘90s that news reporting was the business of alcoholics. Meaning: The profession tends to have a disproportionate number of those who imbibe adult beverages far too often. What reminded me of this was reading the local weekly (online) yesterday. The editor wrote a [...]

Palin’s Pushback – Unfortunately Necessary

June 19, 2009

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Palin necessarily stood up for herself and her family in order to get to a resolution with Letterman.

PRSA’s Code of Ethics – A Code for PR and the News Media

May 24, 2009

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Public relations’ Code of Ethics serves as a viable reminder for being honest not just in your professional life, but for life in general. Honesty, the free flow of information and accuracy serve as valuable credos for personal and businesses relationships. Nothing exemplifies this more than the ongoing hubbub about appropriating content from other sources. [...]

Slideshare’s Apology: A Model Response

April 5, 2009

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April Fool’s Day wasn’t kind to Slideshare, the San Francisco/New Delhi-based site that hosts slideshows of presentations. It’s the equivalent of Youtube, but for PowerPoint presentations instead of videos. On April 1, Slideshare sent to its users an email saying, “You are a Slideshare rockstar.” It detailed the number of views users had received on [...]