Eric Denzenhall’s the man. In the game of crisis management, a new spectre of reality emerges, one that, we hope, will continue to emerge within the public discourse; that is, that those accused of various misdeeds and wrongdoings might be given the benefit of the doubt. It’s ironic when brought up within the context of [...]
August 19, 2007
In the late 1990s, President Bill Clinton was accused of selling burial plots at Arlington National Cemetery. The scandal made front page news all over the country. The problem: none of it was true. Lanny Davis, Clinton’s former special counsel, explains why this happened in part two of this exclusive interview for The Good, The [...]
August 19, 2007
Netflix is taking the radical step of ensuring excellent customer service. What was once an assumed business creed is now being used as a way to be a market leader. This is a mixed blessing. The Wikipedia scandal has spread like wildfire. It’s extremely tempting to assume an anonymous identity to set the record straight–or, [...]
August 7, 2007
As much as I find Google’s technologies valuable, my fawning should be kept in check. The company has faced PR issues lately particularly for user privacy fears in regards to Google’s marketing tactics and its Street View feature. Media Post’s Search Insider details the most recent concern over Google’s practices. (Disclosure of the obvious: I use [...]
July 18, 2007
Blogs inundate the Internet and it’s questionable to assume the technology is ultimately the best way to get one’s message across. It’s wise to be guarded about trends, especially in public relations. Conversely, it’s wise to follow communications trends to be aware of where, and how, people will get their information. Consider blogs the independent media [...]
September 7, 2007