There’s an assumption with social media that new technologies inherently open up organizations to increasingly public discussion. This is true to some degree. While social media allow for increased public discussion, this does not always translate to increased organizational openness. Social media have in fact been ample ground for more spam, something predicted years ago [...]
November 19, 2010
My presentation for the Orange County Public Relations Society of America chapter from yesterday. Comments and questions are welcome below. Crisis Communications: Myths, Exceptions, Realities View more presentations from Conrad Communications.
June 8, 2010
It is all too convenient to comment in hindsight about how businesses handle crisis events. A characteristic of crises, for those who have experienced them firsthand, is that they are unplanned and therefore much of the response is enacted quickly, assuming organizational paralysis is not occurring. Because of the inherent urgency of a crisis, analysis [...]
June 2, 2010
At the risk of creating confusion — as I did with the Brand Crisis post, in which my more steadfast critics seemed to confuse observation about crisis response rules with prescriptions for how to respond — times necessitate discussion about brand crises being played out in the media. Most notable of course is the environmental [...]
May 14, 2010
I wrestled in my 20s with the idea of giving away money to assist those in need. On occasion I would empty my pockets of spare change to give to those begging on sidewalks, not because I was feeling especially altruistic but more because I was unsure of what response, if any, to take in [...]
February 1, 2011