I previously posted about the racial crisis in Jena, La. There is a fourth lesson to learn from this situation: No human or human system–in this case, an entire community–is immune from the general rules of public relations. When a crisis hits, things seemingly small and insignificant can quickly escalate to immense degrees. This happened [...]
September 14, 2007
Toys-R-Us appears to take an appropriate approach to addressing the issue of product safety in light of toy recalls. The strategies outlined in the statement contain a nice mix of traditional and new media, as well as bilingual recall notices. Toys-R-Us nicely embeds its key messages into the statement. The second sentence tells us the company [...]
September 11, 2007
By Lanny J. Davis September 9, 2007 Source: pundits.thehill.com Used with permission from Lanny Davis Senator Larry Craig hasn’t asked for my crisis management advice, nor do I expect him to. But I’ll offer it anyway–one of the many advantages of having my own blog. Full disclosure: For us Democrats, this story–especially the “family values” [...]
September 8, 2007
Public relations folks have the unfortunate benefit of being viewed as multi-faceted experts. Hopefully. From media relations strategies and new media advocacy to writing and editing, we are easily pigeonholed into a particular skill-set. It’s a trap that is easy to fall into. You can get pulled into time-consuming newsletter editing, being the go-to person [...]
September 7, 2007
Eric Denzenhall’s the man. In the game of crisis management, a new spectre of reality emerges, one that, we hope, will continue to emerge within the public discourse; that is, that those accused of various misdeeds and wrongdoings might be given the benefit of the doubt. It’s ironic when brought up within the context of [...]
September 23, 2007
1