Society is increasingly entangled online, which means we are frequently connecting with one another in ways we would not have done in person prior to the Internet. It’s clear that online social media have transformed societies in recent years; anyone who’s been paying attention to news coverage has noticed how online media is frequently driven [...]
January 16, 2012
Crises, by definition, cannot always be predicted. Nevertheless, businesses and organizations can be prepared for unfortunate events, including attacks from consumers, product defects, and other crises that can damage a bottom line and personal reputations. Crisis planning is one way to mitigate damage during controversy and heavy media scrutiny. Embedded practices, however, are also crucial. [...]
December 8, 2011
I’ll be the guest today at 5 pm on the Sales Lead Management Association Radio program. I will be discussing crisis communications in general as well as some examples of how the new media enable crises and misinform the public; Toyota, for example. In addition, I may cover some of what’s coming up in my [...]
November 15, 2011
The power of perception should never be underestimated. Despite our best intentions, the human mind is incredibly prone to fallacies. Michael Shermer’s latest, The Believing Brain, convincingly explains the faulty natures of the human mind. Of particular importance is what Shermer calls patternicity, “or the tendency to find meaningful patterns in meaningless noise.” Shermer cites [...]
October 19, 2011
I would like to thank Bruce Hurwitz for the nice interview yesterday. I could talk about my dissertation for a long time, and he was kind enough to chat me at length about it for Blogtalkradio. The complete interview is below. Listen to internet radio with Bruce Hurwitz on Blog Talk Radio
February 1, 2012