For those interested in recent news coverage about the University of Nevada, Reno wanting to lease some of its research farm property, I spent dozens of hours two years ago compiling research, conducting interviews, crawling through decades-old archives, and visiting with stakeholders and current employees (my former colleagues) to write a series of investigative opinion [...]
February 11, 2012
Crisis Blogger Gerald Baron recently made a strong point (I’m paraphrasing): The Internet is not humanity. While he was writing in response to critics of how the Koman PR situation was handled, his point is that that despite not being representative of the broader public, issues have been successfully driven online — for better or worse. [...]
February 1, 2012
Society is increasingly entangled online, which means we are frequently connecting with one another in ways we would not have done in person prior to the Internet. It’s clear that online social media have transformed societies in recent years; anyone who’s been paying attention to news coverage has noticed how online media is frequently driven [...]
January 16, 2012
Crises, by definition, cannot always be predicted. Nevertheless, businesses and organizations can be prepared for unfortunate events, including attacks from consumers, product defects, and other crises that can damage a bottom line and personal reputations. Crisis planning is one way to mitigate damage during controversy and heavy media scrutiny. Embedded practices, however, are also crucial. [...]
December 8, 2011
I’ll be the guest today at 5 pm on the Sales Lead Management Association Radio program. I will be discussing crisis communications in general as well as some examples of how the new media enable crises and misinform the public; Toyota, for example. In addition, I may cover some of what’s coming up in my [...]
February 22, 2012