You have to have sympathy for the PR folks who worked for Enron, Exxon, FEMA and the countless other organizations that endured public relations crises and came out for the worse. In times of crisis, it is not the PR person who needs to be on point and handling the public and media with savvy. [...]
June 27, 2007
A basic principle of social psychology is that people used to a certain something will react strongly if that something is suddenly taken away. National Public Radio reports on the gas rationing that began yesterday in Iran and the public’s violent responses. The county would have seen less negative reactions had the rationing been instituted incrementally, [...]
June 22, 2007
I’m not sure which is sadder: the profile on NPR of Larry Peterson, who was in prison for more than 17 years before DNA testing exonerated him, or the recent lawsuit filed against the federal government by the parents of about 5,000 autistic children. The tragedy in Peterson’s case is two-fold. His time in prison [...]
June 19, 2007
Gotta love Consumerist. This time Dell responds to the site with an apology after initially threatening Consumerist by asking the blog to remove a post about “confessions” from a former Dell employee. First, it should be acknowledged that there’s good reason sites like Consumerist exist—a general lack of faith in corporate American and customer service [...]
June 16, 2007
Never mind the Transportation Security Administration’s stellar reputation. And the free love its agents get from every other passenger traveling through its security checkpoints. Today the TSA posted on its Web site two videos and an incident report to refute allegations that it was harassing a passenger at Reagan National Airport. The video shows an [...]
July 3, 2007