I’ll be the guest today at 5 pm on the Sales Lead Management Association Radio program. I will be discussing crisis communications in general as well as some examples of how the new media enable crises and misinform the public; Toyota, for example. In addition, I may cover some of what’s coming up in my [...]
November 15, 2011
The power of perception should never be underestimated. Despite our best intentions, the human mind is incredibly prone to fallacies. Michael Shermer’s latest, The Believing Brain, convincingly explains the faulty natures of the human mind. Of particular importance is what Shermer calls patternicity, “or the tendency to find meaningful patterns in meaningless noise.” Shermer cites [...]
October 19, 2011
I would like to thank Bruce Hurwitz for the nice interview yesterday. I could talk about my dissertation for a long time, and he was kind enough to chat me at length about it for Blogtalkradio. The complete interview is below. Listen to internet radio with Bruce Hurwitz on Blog Talk Radio
September 26, 2011
The citizen and media-friendly website, Public Agenda, has handy guides for understanding surveys, polls and the nuances that go into what constitutes scientific polling. This guide for journalists has 20 questions that should be asked about surveys. Among them is this: How were (the survey participants) chosen? Amazingly, a randomly sampled population means that only about [...]
September 15, 2011
The Public Relations Society of America promised in May that a final report of its 2011 member survey would be made available to its membership “later this summer.” But when results of the survey were announced recently by PRSA President and CEO Rosanna Fiske, what was presented was her version of the survey results. The [...]
December 8, 2011