In the late 1990s, President Bill Clinton was accused of selling burial plots at Arlington National Cemetery. The scandal made front page news all over the country. The problem: none of it was true. Lanny Davis, Clinton’s former special counsel, explains why this happened in part two of this exclusive interview for The Good, The [...]
August 19, 2007
Netflix is taking the radical step of ensuring excellent customer service. What was once an assumed business creed is now being used as a way to be a market leader. This is a mixed blessing. The Wikipedia scandal has spread like wildfire. It’s extremely tempting to assume an anonymous identity to set the record straight–or, [...]
August 15, 2007
This is a double whammy: iPhone users are described as shocked and take matters into their own hands when they receive box-sized bills for their iPhone usage–airtime and Web time. AT&T’s response: this is standard billing practice. Consumer responses: Post a video on Youtube. Both reactions are ridiculous. Consumers know what they are getting. I [...]
August 14, 2007
B-baller Barry Bonds announced today that he has hired attorneys to scour news coverage in order to sue anybody who has defamed him. The feeling is understandable. There’s no doubt Bonds’ reputation has been damaged by allegations (true or otherwise). The problem, though, is that Bonds will make the situation worse by giving his critics [...]
August 13, 2007
Knowing when you’re under attack may seem obvious at first thought. The truth, however, is that any business or organization can come under attack for even innocuous reasons. The Information Age has made damning allegations that much more convenient to make, and these attacks most often have an online component–the Internet being the main medium of criticism. Individuals, [...]
August 19, 2007