Apologies Part II
Listen to “The Art of the Apology” at NPR. Syndicated columnist Amy Dickinson talks with Neal Conan about what makes an apology–and what does not.
Browsing Category »Public Relations«
When an apology’s not an apology
January 20, 2007
It’s become formulaic. A crisis hits, a CEO or other leader acknowledges a problem, apologizes and then all is expected to be well. The problem: Many apologies come off as disingenuous. The words are spoken but the sincerity is absent. Geoffrey Nunberg of NPR explains.
March 10, 2007