The Public Relations Society of America promised in May that a final report of its 2011 member survey would be made available to its membership “later this summer.” But when results of the survey were announced recently by PRSA President and CEO Rosanna Fiske, what was presented was her version of the survey results. The [...]
November 15, 2010
Comments like these make me wonder if my profession simply refuses to play with a full deck, or is just incapable of doing so. Instilled in the public relations profession are many beliefs and assumptions about how business should be conducted. At the end of the day, we want things to be fine and positive; [...]
June 8, 2010
It is all too convenient to comment in hindsight about how businesses handle crisis events. A characteristic of crises, for those who have experienced them firsthand, is that they are unplanned and therefore much of the response is enacted quickly, assuming organizational paralysis is not occurring. Because of the inherent urgency of a crisis, analysis [...]
June 22, 2009
Strategically monitoring and managing your online reputation If you are not aggressively monitoring your own and your organization’s online presence, you are not only missing big-time opportunities, you are also potentially enabling damage toward reputations that might otherwise be avoided. Here’s why: What is said about you online is more critical now than ever before [...]
June 19, 2009
Palin necessarily stood up for herself and her family in order to get to a resolution with Letterman.
September 15, 2011