The Public Relations Society of America promised in May that a final report of its 2011 member survey would be made available to its membership “later this summer.” But when results of the survey were announced recently by PRSA President and CEO Rosanna Fiske, what was presented was her version of the survey results. The [...]
September 1, 2011
It took a bit of haggling, but PRSA posted this week its member-satisfaction survey results for 2011. After PRSA CEO and Chair Rosanna Fiske, APR blogged about the results, an obvious question was raised by myself and Alice Irvan, APR, PRC: Where are the actual results? We wanted to see for ourselves what the member [...]
February 1, 2011
There’s an assumption with social media that new technologies inherently open up organizations to increasingly public discussion. This is true to some degree. While social media allow for increased public discussion, this does not always translate to increased organizational openness. Social media have in fact been ample ground for more spam, something predicted years ago [...]
June 2, 2010
At the risk of creating confusion — as I did with the Brand Crisis post, in which my more steadfast critics seemed to confuse observation about crisis response rules with prescriptions for how to respond — times necessitate discussion about brand crises being played out in the media. Most notable of course is the environmental [...]
September 1, 2009
I’ve been thinking recently about the generational gap, real or perceived, in social media use. I’m not sure it’s generational. I think it’s more accurate to say that being savvy with social media falls better into paradigm of literacy, such as public relations literacy, computer literacy and now, social media literacy. Age isn’t the gap-maker, [...]
September 15, 2011