Browsing Tag »crisis communications«

What went wrong with Toyota news coverage, and why

February 16, 2011

There is now ample evidence supporting early claims by Toyota that, essentially, its vehicles were not at fault for a number of crashes last year. Unfortunately, the toll taken on the auto company has been significant both in terms of cost and reputation. A few have commented about the situation with marvelous insight: James Donnelly’s [...]

Inside the Mind of an Investigative Journalist

March 6, 2009

A Summary of the Undercover Food Lion Story The University of Nevada’s “J-week,” a series of cutting-edge journalism events running this week, is just about over. I was fortunate enough to be able to attend two lectures yesterday. Lynne Dale, former reporter and producer from ABC’s Primetime Live, gave a tell-all account of going undercover [...]

The Art of Giving Advice and the Difference Between Strategies and Tactics

January 19, 2009

Strategic Advising FREE e-book Now Available Two weeks ago I mentioned that public relations inherently suited for emerging, social media. A (somewhat false) debate has arisen that, conversely, social media experts inherently know public relations. It’s an assumption that must be granted some sympathy given the many illusions these technologies generate. Despite public relations’ paradoxical [...]

Killing the story line: Art, strategy, common sense

July 30, 2008

If the average person knew how much of what they consume of daily news originates from or is influenced in some way by a public relations effort, it would likely blow minds. But such is the nature of the news (and PR) business. There’s an uncomfortable symbiosis between reporters and PR people that is both [...]